Returns & Exchanges
At Secretly Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return policy for items in their original, unused condition.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip inside the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing